Terms of purchase

About the Selina Sisters

Selina Sisters is an e-commerce site approved for F tax with VAT registration number SE559481521801. The postal address is Kåserigatan 5, 422 42 Hisings Backa, Sweden (not the address for the warehouse). If you want to contact us, please send an email to customer service .selinasisters @gmail .com with your request and contact details and we will get back to you as soon as possible.

Ordering

Once you have completed your order, a confirmation will be sent to your email address. In the confirmation you will find all details about products, price, billing and delivery address. If there is any error in the order confirmation, you must contact us immediately by email at customer service .selinasisters @ gmail.com . It is the customer's responsibility to enter the correct name and address so that the delivery can be carried out.

Delivery

Our normal delivery times are 1-3 days within Sweden. Orders placed on weekends are shipped no earlier than the following Monday. The fixed shipping cost within Sweden is at least SEK 49, or more if you choose another shipping method. Shipping is free for purchases over SEK 499. If a return occurs that causes the total purchase to fall below SEK 499, a shipping fee of SEK 59 will be charged. Orders are sent via PostNord, DHL or Schenker, depending on the size of the package. You cannot choose a shipping method. Your package will either be left in your mailbox or with an agent. When the package arrives at the agent, a notification will be sent via letter/email/SMS to the mobile number you entered at checkout, and the package will be held at the pick-up location for 7 days from arrival.We also ship internationally. If there are delays in delivery (without us notifying you of a longer delivery time) you should contact us at customer service .selinasisters @gmail .com . If an order is not picked up, the customer will be charged a fee of SEK 150. The customer is responsible for providing the correct delivery address. If the shipment is returned due to an incorrect address or if the customer's name is not on the letterbox and "c/o" is not listed, the customer must pay a new shipping charge for a new delivery attempt.

Prices

All prices in the store are stated in SEK and include 25% VAT; for books, prices include 6% VAT. The online shop has a currency conversion function. This is only an estimate of the price in other currencies. The final cost is in SEK. We reserve the right to change prices due to supplier price changes, typographical errors in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price. When paying by card, the amount for each order is reserved only on the customer's card and is only debited when the order is ready to be shipped.

Right of withdrawal

When purchasing goods on the website, you as a customer have a right of cancellation of 14 days that applies from the time you have received a product that you have ordered.

5.1 Exercising Your Right of Withdrawal:
You must inform us that you wish to cancel the purchase. You do this via the returns page here. Once you have registered your return, you will receive a return label via e-mail that you print and attach to the package you wish to return. You also get a QR code that you can show to the postal agent, who can then print the return label for you. You can read return information and conditions here (click the link). You should return the products to us immediately and no later than 14 days after notifying us of your right of withdrawal. The cost of return freight is always SEK 49. You are responsible for delivery and shipping of the products upon return, and the products should therefore be sent well packed and in their original packaging. Regarding the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value in relation to the original value of the item if it is used or damaged.

5.2 The right of withdrawal does not apply to:

  • Products which, for health or hygiene reasons, have been sealed and where the seal has been broken by you.
  • Products characterized by sealed audio or video recordings and where the seal has been broken by you.
  • Tailor-made products that have been adapted specifically for you or have a clear personal touch according to your wishes.
  • Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal.
  • Goods that can deteriorate quickly, such as food.
  • Single copies of newspapers or magazines.
    For more information about the statutory right of withdrawal, see here.

Complaints and Complaints

We inspect all products before they are shipped to you. If the product is damaged or incorrectly delivered on arrival, we undertake, in accordance with applicable consumer protection legislation, to rectify the fault free of charge. You must always contact us for approval before returning a defective item. The return must always be made with the return label you receive from us by sending an email to customer service .selinasisters @gmail .com . For other returns, we reserve the right not to refund the return cost. Complaints should be made immediately after the fault has been discovered.

6.1 What to do in the event of a complaint:
Any errors and defects must always be reported via a return request where you state your email address, order number and a description of the error. If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover the return cost for approved complaints. We reserve the right to reject a complaint if it is found that the item is not defective in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines from the General Complaints Board, see arn.se.

Limitation of liability

We take no responsibility for indirect damages that may occur due to the product. We take no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). Such circumstances may include labor disputes, fire, war, government orders, reduced or non-existent supplies from suppliers. Furthermore, we take no responsibility for any changes to products/product functions that have been changed by the respective supplier and other factors beyond our control.

Product information

We reserve the right to typographical errors on this website and the sale of products. We do not guarantee that the images reflect the exact appearance of the products as there may be some color difference depending on the screen, photo quality and resolution. We always try our best to display the products as accurately as possible.

Cookie information

According to the Electronic Information Act, visitors to a website must be informed that cookies are used for privacy purposes. Information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser to automatically reject cookies. More information can be found on the Swedish Post and Telecommunications Authority's website.

Personal data

By shopping at Selina Sisters, you accept our data protection policy and our handling of your personal data. We value your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your information to third parties without a legal basis. Selina Sisters is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to process your order and in cases where you have requested newsletters or campaigns - to adapt the marketing to your individual needs. Below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.

10.1 What is Personal Data?
Personal data is all information that can be directly or indirectly attributed to a natural person.

10.2 What Data Do We Store?
In order to manage your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address and purchase history. Your data is stored as long as we have a legal basis for processing your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.

10.3 Legal Basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, campaigns and similar communications are carried out with your consent.

10.4 What Data Do We Share and For What Purposes?
10.4.1 Payment Provider
When making a purchase, information is shared with our payment provider. The information stored includes first name, last name, address, email address and telephone number. If you choose to pay via invoice, your social security number will also be saved with the payment provider. This information is saved to complete the purchase and protect the parties against fraud. The payment providers we use are: Credit card (VISA), Swish and Klarna.

10.4.2 Shipping company
In order to deliver your orders and fulfill our contract, we need to share specific information with the shipping company. The information shared with the shipping company includes first name, last name and delivery address. Your email address and/or mobile number may also be shared with the shipping company for notifications. The shipping companies we work with are: PostNord

10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you up to date with information and offers for marketing purposes. We use MailerLite to send newsletters.

10.5 Your Rights
As a customer, you have rights according to the GDPR:

  • You have the right to access the personal data we store about you and to request that any incorrect data be corrected.
  • You can request that your data be deleted, for example if you withdraw your consent to the processing.
  • You can request that we limit the processing of your personal data.
  • You can request that your data be transferred to another company (data portability).
  • You can withdraw your consent to marketing at any time by unsubscribing via the link in the newsletter or by contacting us at customer service .selinasisters @ gmail.com .

10.6 How We Protect Your Data
We take data protection seriously. Your personal data is stored securely and we have implemented appropriate security measures to protect against unauthorized access, disclosure or destruction of your data.

Changes to Terms

Selina Sisters reserves the right to make changes to these terms and conditions. The latest version is always published on the website. Therefore, we recommend that you regularly review these terms and conditions.

Dispute resolution

We follow the General Complaints Board's decision and consumer protection legislation. If a dispute arises that we cannot resolve, you as a consumer can contact the General Complaints Board for help. You can also contact the Swedish Consumer Agency in your country. The General Complaints Board can mediate in disputes between the consumer and the seller.